Christopher Graham

App Crashing on Profile Selection - OnePlus Nord N100

Description:
Alexander Dybdahl Troelsen reported that the app crashes every time he attempts to select his profile. The issue persists even after rebooting his device and creating a new profile, rendering the app completely unusable. Alexander has provided his device and operating system details for troubleshooting.

Customer Details:

Name: Alexander Dybdahl Troelsen
Email: ****
Device Model: OnePlus Nord N100
Operating System: Oxygen OS 11.0.15.BE83BA
Issue Details:

The app crashes when selecting a profile.
Attempted resolutions by the customer include:
Rebooting the device.
Creating a new profile.
Both attempts were unsuccessful, and the issue persists.
Initial Troubleshooting Suggestions (Shared with Customer):

Clear the app cache via device settings.
Verify the app is updated to the latest version from the Google Play Store.
Check storage space and app permissions to ensure proper functionality.
Uninstall and reinstall the app after rebooting the device.