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Ramon Sanchez

Consumer registration fail causes double subscriptions

April 30, 2024 18:50 PM

Here is the sequence of events in screenshots of the video attached. We believe this is the reason we are getting so many duplicate accounts.

– We log in (Credit card info was added before)

– We select a routine (bun and thigh)

– We hit the play button

– We are asked to select a subscription again. This window should not appear here. The user is already subscribed and logged in. It should go directly to the workout video.

– We then go to Profile, click on billing and purchases

There are no purchases registered.


We found that on an ipad, the log in button at the top of the screen does not appear. See attached #1


Clicking on the title of the video takes us to this page (See Image 2 attached) with a partial banner, and the action buttons do not appear (Play, Pause, etc.) So it is not possible to play the videos from here. See attached #2

The video can be seen on mobile only if you hit the play button at the center of the workout icon.

We are now in the middle of a surge in sales and peak season is upon us so we are hoping you can take a look at this as soon as possible.

We’re sharing a video screenshot that’s show exactly whats it’s happening as well as customer status and web page and mobile screenshots of the issue.

Thank you!

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