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Winsor Pilates

Previously created double subscriptions for

September 05, 2019 12:12 PM

Hello, The user associated with the email created two monthly subscriptions. We canceled the extra subscription. However the muvi backend noted this user as "cancelled" – I've given them Free User access for now but please correct this and adjust their account to "monthly subscriber". I'm attaching the Stripe details so you can see they're in good standing with one monthly subscription.
Note: As reported in numerous tickets, we still have customers with dual subscriptions and Muvi technical support has not yet resolved this issue, this is causing us a lot of inconvenience so we urgently need answers to resolve this situation.

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