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Winsor Pilates

Previously created double subscriptions for strypernauticboy@gmail.com

September 05, 2019 12:12 PM

Hello, The user associated with the email strypernauticboy@gmail.com created two annual subscriptions. We canceled the extra subscription. However the muvi backend noted this user as "cancelled" – I've given them Free User access for now but please correct this and adjust their account to "subscriber". I'm attaching the Stripe details so you can see they're in good standing with one annual subscription.

Note: As reported in numerous tickets, we still have customers with dual subscriptions and Muvi technical support has not yet resolved this issue, this is causing us a lot of inconvenience so we urgently need answers to resolve this situation.

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