Juelzs Backus

Users Have Not Been Able To View Content

We have free content, the first episode of our shows.
People are paying to sign up, then after they sign up, they are not able to watch the paid for content. This has been happening for the past 2 months.

Since they aren’t able to watch what they paid for, they are cancelling and disputing their plans. But when they cancel, they are still being charged. (I have screenshot emails of this as well from customers)

I have been requesting a call to speak to some directly about this, but still have not been able to. I am aware that there is a recent update to our mobile app, but I do not want to approve until this bug is fixed and we figure out as to why it is happening in the first place.

I really just want things to work as they should but more importantly, I want to actually speak to someone about the issue since I’ve done alot to make my transition to this platform for alot of positive reasons.

I hope you understand how this affect our business as a whole, being they can go leave reviews on our platforms because they feel scammed, and it is completely out of my control.